FAQ
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Do you have a question or need assistance? Check out the section below.
Pearls Dispenser
Where can I find the serial number of the machine?
You can find the serial number on the side of the card board box or underneath the top part of the dispenser. It starts with VC1000 followed by a number.
Do I need to calibrate the dispenser?
No calibration required. Components are wear-free.
How do I verify dispensed quantity?
Check color consistency daily. Weight check is not giving the right value due to volumetric properties.
How does the machine measure accurately, and what is the smallest increment it can dispense?
Each canister is adjusted with pigment related data and linked to Innovatint POS software. Dispensing is highly reproducible. The smallest increment is 1/384th (≈0.08 ml).
How often does the machine need servicing?
Only one preparation at setup under normal conditions. Repeating set up if canisters are rearranged or replaced.
How much cleaning does the machine need?
Maintain general cleanliness by wiping the hopper periodically preferably with a dry towel.
Clean hopper:
Clean hopper nozzle:
Can the machines configuration be changed?
The machines configuration can be changed, both by software changes and by physically moving the canisters around.
Are the individual parts of the machine replaceable?
In the event of a part breaking they are easily replaceable with help of the training videos.
Replace dosing unit:
Replace hopper nozzle:
Tinting / Pearls
What is the pigment concentration?
Typically 60–70%, varying by pigment chemistry.
Which packaging options available?
Standard packaging is 2 liter for POS quality, 20L containers available for in-plant quality.
Innovatint
Can Innovatint software and database be updated remotely?
Yes, depending on POS version. Supports connected, automated setups.
What color formulations are available?
The Vibrantz color lab provides standard color formulas. For additional requirements, Innovatint software offers advanced options, including database management and color matching tools.
What is the format of a formula book, and how are formulas stored for dispensing?
All formulations are stored in the Innovatint POS system. It can connect to your own database, Innovatint LAB software, or accept direct input before dispensing.
DOWNLOADS
English manual
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SUPPORT FORM
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You can find the serial number on the side of the card board box or underneath the top part of the dispenser. It starts with VC1000 followed by a number.
